If you have a problem or need assistance with any item you have already purchased, please call +61 8 8166 0816 or email contact@cpapdiscount.au or support from one of our trained CPAP technicians. Refunds or replacements for faulty or damaged CPAP equipment will be applied when CPAP Discount Warehouse (CDW) has been notified by phone or email detailing the nature of the fault or damage.
All claims will be subject to assessment of the fault or damage by CDW or the product's manufacturer and will be subject to the manufacturer’s warranty conditions. CDW will assess the level of fault and or damage upon receipt of the products and determine a suitable solution for replacement or refund.
Equipment purchases can be returned to CDW at the purchaser’s expense and a full refund will be given where such goods are unused, unopened and in original packaging within 30 days of purchase date. For orders placed from 01 December 2023 to 31 December 2023 the return period is within 45 days of purchase date .Where the product is no longer in the same condition: has been unpackaged and/ or used there will be a 30% processing fee applied which will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable.
Please note that this does not apply to the ResMed AirTouch 20 series masks (AirTouch N20, AirTouch F20), sleepPro contour, Bongo Therapy, Nightshift devices and CPAP pillows due to the nature of the product. (these products can only be refunded when packaging is still intact)
The standard warranty is 2 years for CPAP units and 3 months for CPAP masks and accessories from date of purchase. Most manufacturers offer an extra 3-year extension option on CPAP Machines.
All warranty repairs out of the warranty period will be processed subject to the goods being returned to CDW at the purchaser’s expense. CDW will supply a rental CPAP machine at no cost for all purchases made for machines made at a CDW clinic. Fees will apply for loan machines where a machine has not been initially purchased at CPAP Discount Warehouse.
For all returns
Attention: Returns CPAP Discount C/O CLM Sleep 187 Main South Road Morphett Vale SA 5162