My Goodsleep Membership Terms

My Goodsleep Membership gives you member prices on masks, cushions, headgear, CPAP filters and cleaning products for 12 months. There is no limit on how many you buy or how often you buy them. These terms explain how it works.

1. What you get

Member prices on the masks, cushions, headgear, CPAP filters and cleaning products that show a member price on their product page at cpapdiscount.au.
Each product has its own fixed member price. You see it on the product page before you buy.
No limit on quantity or how often you order, for personal use (see section 8).
Member prices apply only to online orders at cpapdiscount.au. You must be logged in to your CDW account.
From time to time we may add other member offers. We will tell you about them by email.

2. The fee

The membership fee (incl. GST) for 12 months is shown on the membership page when you join. We charge the fee when you join.
You can pay by credit or debit card, Shop Pay, Apple Pay, Google Pay or PayPal. Afterpay and Zip are not available for the membership.
If you join with a special offer, the offer applies to the first 12 months only. Your renewal is at the standard fee.
One membership per customer account.

3. Join and save in the same order

If you add the membership to your cart, the masks, cushions, headgear, filters and cleaning products in that same order get the member price at checkout.

4. Automatic renewal

Your membership renews automatically every 12 months. We charge the fee to your saved payment method on the renewal date.
We email you 30 days and 7 days before each renewal. The email shows the renewal date.
If we change the fee, we tell you at least 30 days before your renewal. You can cancel before the renewal date if you do not want to pay the new fee.

5. Cancel at any time

You can cancel online at any time. Log in, go to My account → Subscriptions, and select Cancel. You can also call or email us.
When you cancel, we do not charge you again. Your member prices continue until the end of the 12 months you paid for.

6. Failed payments

If we cannot take a renewal payment, we email you and try again. If the payment still fails, your membership ends on the renewal date. You can join again at any time.

7. Refunds

If you cancel within 30 days of joining or renewing, we refund the membership fee less the member savings you received in that period. If you did not buy anything at a member price, we refund the full fee.
Example: you join and buy a mask in the same order, and the member price saves you $17. You cancel within 30 days. We refund the fee you paid, less $17.
If you also return the items that you bought at a member price, you keep no member savings, so we refund the full fee.
After 30 days, the fee for that membership year is not refundable.
If you return an item that you bought at a member price, we refund the member price that you paid.
Nothing in these terms limits your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

8. Personal use and no resale

Member prices are for your own CPAP therapy. One membership is for one person, on one account. Do not buy items at member prices to resell them.
If we reasonably believe that a membership is used for resale, we may limit quantities on an order, cancel the order, or end the membership. If we end your membership for this reason, we refund the unused part of the fee.
Your membership is personal. You cannot transfer it to another person.

9. Other offers

Member prices cannot be combined with other discounts. This includes discount codes, sales and promotions, bundle offers (for example 50% off a mask with a machine), and our Price Beat Guarantee.
Only one discount applies to each item in an order.
If an item is on sale for less than its member price, you pay the sale price.

10. Changes to member prices and products

Member prices can change, as normal prices do. The member price shown at checkout is the price you pay.
Products can sell out or be discontinued. A membership does not guarantee stock.
If we change these terms in a way that affects you, we email you before the change takes effect. If you do not agree, you can cancel, and we refund the unused part of the fee.
If we end the membership program, we tell you by email and refund the unused part of your fee.

11. Your information

We use your membership and order details to run your membership, send you membership emails, and tailor offers to the products you use. See our Privacy Policy.